HAWK DISPATCH 05
Hawk Dispatch Follow-Up
Automated follow-up that closes the deals you were already losing.
Most moving companies have a graveyard of leads they never followed up with. Quote requests that went cold. Customers who ghosted after the first call. Future-date moves that fell off the radar. Hawk Dispatch Follow-Up runs across email, text, and AI conversations to recover the leads your office never circled back to. The work happens automatically, in the background, while you're on the truck.
WHY THIS MATTERS
Most of your leads are dying from neglect .
Look at any moving company's CRM and you'll find the same pattern. A pile of leads from last month that nobody chased. A bunch of quote requests that went cold after the first contact. Customers who said 'we're still deciding' and then disappeared.
Those leads aren't lost causes. Most of them just needed a second touch, or a third, or a fourth. They got busy. They forgot to call back. They were comparing prices and never heard from you again. The mover who follows up wins those jobs. The mover who doesn't loses them to whoever does.
Hawk Dispatch Follow-Up runs the touches automatically, across every channel a customer might respond to, on a sequence customized to your business. You don't have to remember to follow up. The system does it for you while you focus on the actual work.
The lead you forgot to follow up with last week just booked your competitor.
HOW IT WORKS
Custom sequences for every scenario .
01
Multi-channel by default
Every follow-up sequence runs across email, text, and AI conversations. You don't know which channel a customer will respond to, so we use all of them. Some customers respond to text in 30 seconds. Some open email three days later. Some have an actual back-and-forth with the AI before booking. The system meets the customer where they actually are.
02
Custom sequences per scenario
A quote-requested-but-not-booked lead needs a different sequence than a future-date warm lead than an abandoned form than a ghosted customer. We build custom sequences for each scenario in your business. Different timing, different messages, different channel mix. Built around how moving customers actually behave at each stage.
03
AI conversations that qualify and close
Where it makes sense, AI-driven conversations handle the back-and-forth. The AI can answer common questions, qualify the lead, surface objections, and route serious buyers to a booking calendar. Your phone doesn't need to ring for every conversation. Real prospects get to the calendar. Tire-kickers get their questions answered without burning your time.
04
Stops the moment the customer books
When a customer responds to a sequence (or books), the follow-up stops. Nobody wants to keep getting nurture texts after they already paid. The system tracks what happens and adjusts in real time. Clean handoffs. No awkward 'Hi, are you still thinking about your move?' messages going out to a customer who moved last week.
FOLLOW-UP QUESTIONS
Common follow-up questions, answered.
Stuff buyers ask before they book.
- What's the difference between Response and Follow-Up?
- Response catches the customer the moment they call you. Follow-Up works leads after first contact (quote requests, future moves, customers who went quiet). Response is your front door. Follow-Up is the system that makes sure leads don't fall through the cracks once they're in your business. Most movers need both.
- Will customers know they're getting automated messages?
- If we set the sequences up right, no. The texts read like they came from you. The emails sound like a real person wrote them. The AI conversations are designed to feel natural. The point isn't to fool customers. It's to make sure follow-up actually happens consistently, in your voice, even when you're too busy to do it manually.
- How many touches does a typical sequence have?
- Depends on the scenario. A simple quote-not-booked sequence might be 3 to 5 touches over 14 days across email and text. A future-date warm lead might get 8 to 12 touches over 60 days. The number of touches and the cadence are tuned to the type of lead, not pulled from a generic template.
- What if I want to take over a conversation manually?
- You can. Anytime. From your phone. The moment you reply directly, the automation stops and you're in the conversation. No conflicts. No awkward overlap. You're always in control of the customer relationship. The automation just makes sure things don't slip when you're too busy to handle every conversation manually.
WORKS WELL WITH
PAIRS WITH OTHER SERVICES.
READY?
Ready to recover the leads you've been losing?
30 minutes. We'll talk about what's currently dying in your CRM and how to bring it back.
Or call 720-902-9409